[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"cms-detail-apps-pega-customer-service-for-insurance-es":3},{"data":4,"meta":76},[5],{"id":6,"documentId":7,"name":8,"slug":9,"short_description":10,"long_description":11,"features":12,"use_cases":20,"functionality_overview":24,"tags":25,"app_url":29,"sort_order":30,"createdAt":31,"updatedAt":32,"publishedAt":33,"locale":34,"partner":35,"icon":51,"seo":51,"localizations":52},347,"dbxgiz4jht5o90t723pmdltz","Pega Customer Service for Insurance","pega-customer-service-for-insurance","A next-generation customer engagement platform designed to provide consistent service interactions across all channels.","Pega Customer Service for Insurance is a cutting-edge customer engagement desktop tailored for digital policyholders. It offers omni-channel functionality that ensures consistent and up-to-date service interactions across all channels. The application provides intelligent service suggestions based on customer context and includes step-by-step guidance to create a personalized service experience. This solution aims to enhance customer satisfaction by delivering timely and relevant support throughout the customer journey.",[13,14,15,16,17,18,19],"Omni-channel communication","Customer 360-degree view","Automated marketing campaigns","Loyalty and rewards management","Self-service portal","Feedback and survey tools","Analytics and insights dashboard",[21,22,23],"An insurer can streamline operations by automating manual processes and reducing turnaround times.","A business user can configure and launch new products without IT dependency.","A customer can self-serve through digital channels, improving satisfaction and reducing operational costs.","Pega Customer Service provides a comprehensive platform that integrates omni-channel capabilities with intelligent service suggestions tailored to policyholder needs.",[26,27,28],"Distribution & Underwriting","Claims","Policy Admin","https://www.pega.com",0,"2026-03-15T13:08:38.939Z","2026-04-12T10:58:36.299Z","2026-04-12T10:58:36.306Z","en",{"id":36,"documentId":37,"name":38,"slug":39,"description":40,"website":29,"type":41,"featured":42,"createdAt":43,"updatedAt":44,"publishedAt":45,"locale":34,"overview":46,"categories":47,"services":51,"sort_order":30},236,"u6ibj1wgfivqtew8rbqt4h5g","Pega","pega","AI-powered customer service, claims, and underwriting for the insurance industry.","app",false,"2026-03-15T13:08:36.685Z","2026-07-23T02:19:32.361Z","2026-07-23T02:19:32.388Z","Pegasystems delivers AI-powered decisioning and workflow automation for the world's leading insurance companies. Pega Customer Service for Insurance provides omni-channel engagement, Pega Claims streamlines the entire claims lifecycle with AI-guided processing, and Pega Underwriting automates complex risk assessment workflows. Combined with insureMO's Middle Office capabilities, Pega enables carriers to achieve operational excellence.",[48,49,50],"distribution-underwriting","claims","policy-admin",null,[53],{"id":54,"documentId":7,"name":55,"slug":9,"short_description":56,"long_description":57,"features":58,"use_cases":66,"functionality_overview":70,"tags":71,"app_url":29,"sort_order":30,"createdAt":72,"updatedAt":73,"publishedAt":74,"locale":75},629,"Pega 保険向けカスタマーサービス","すべてのチャネルで一貫したサービスインタラクションを提供するよう設計された、次世代の顧客エンゲージメントプラットフォーム。","Pega Customer Service for Insuranceは、デジタル保険契約者向けに特化して設計された最先端の顧客エンゲージメントデスクトップです。全チャネルにわたって一貫性のある最新のサービスインタラクションを保証するオムニチャネル機能を提供します。本アプリケーションは顧客コンテキストに基づくインテリジェントなサービス提案と、ステップバイステップのガイダンスを提供し、パーソナライズされたサービス体験を実現します。本ソリューションは、カスタマージャーニー全体を通じてタイムリーで関連性のあるサポートを提供することにより、顧客満足度の向上を目指しています。",[59,60,61,62,63,64,65],"オムニチャネルコミュニケーション","顧客360度ビュー","自動化されたマーケティングキャンペーン","ロイヤルティおよび報酬管理","セルフサービスポータル","フィードバックおよび調査ツール","分析およびインサイトダッシュボード",[67,68,69],"保険会社は手動プロセスを自動化し、ターンアラウンドタイムを短縮することで運用を合理化できます。","ビジネスユーザーはIT部門に依存することなく新製品を設定・ローンチできます。","顧客はデジタルチャネルを通じてセルフサービスを利用でき、満足度が向上し運用コストが削減されます。","Pega Customer Serviceは、オムニチャネル機能と、保険契約者のニーズに合わせたインテリジェントなサービス提案を統合した包括的なプラットフォームを提供します。",[26,27,28],"2026-07-29T08:48:46.071Z","2026-07-29T09:21:03.126Z","2026-07-29T09:21:03.148Z","ja",{"pagination":77},{"page":78,"pageSize":79,"pageCount":78,"total":78},1,25]