[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"cms-detail-apps-pega-customer-service-for-insurance-jp":3},{"data":4,"meta":100},[5],{"id":6,"documentId":7,"name":8,"slug":9,"short_description":10,"long_description":11,"features":12,"use_cases":20,"functionality_overview":24,"tags":25,"app_url":29,"sort_order":30,"createdAt":31,"updatedAt":32,"publishedAt":33,"locale":34,"partner":35,"icon":52,"seo":52,"localizations":53},629,"dbxgiz4jht5o90t723pmdltz","Pega 保険向けカスタマーサービス","pega-customer-service-for-insurance","すべてのチャネルで一貫したサービスインタラクションを提供するよう設計された、次世代の顧客エンゲージメントプラットフォーム。","Pega Customer Service for Insuranceは、デジタル保険契約者向けに特化して設計された最先端の顧客エンゲージメントデスクトップです。全チャネルにわたって一貫性のある最新のサービスインタラクションを保証するオムニチャネル機能を提供します。本アプリケーションは顧客コンテキストに基づくインテリジェントなサービス提案と、ステップバイステップのガイダンスを提供し、パーソナライズされたサービス体験を実現します。本ソリューションは、カスタマージャーニー全体を通じてタイムリーで関連性のあるサポートを提供することにより、顧客満足度の向上を目指しています。",[13,14,15,16,17,18,19],"オムニチャネルコミュニケーション","顧客360度ビュー","自動化されたマーケティングキャンペーン","ロイヤルティおよび報酬管理","セルフサービスポータル","フィードバックおよび調査ツール","分析およびインサイトダッシュボード",[21,22,23],"保険会社は手動プロセスを自動化し、ターンアラウンドタイムを短縮することで運用を合理化できます。","ビジネスユーザーはIT部門に依存することなく新製品を設定・ローンチできます。","顧客はデジタルチャネルを通じてセルフサービスを利用でき、満足度が向上し運用コストが削減されます。","Pega Customer Serviceは、オムニチャネル機能と、保険契約者のニーズに合わせたインテリジェントなサービス提案を統合した包括的なプラットフォームを提供します。",[26,27,28],"Distribution & Underwriting","Claims","Policy Admin","https://www.pega.com",0,"2026-07-29T08:48:46.071Z","2026-07-29T09:21:03.126Z","2026-07-29T09:21:03.148Z","ja",{"id":36,"documentId":37,"name":38,"slug":39,"description":40,"website":29,"type":41,"featured":42,"createdAt":43,"updatedAt":44,"publishedAt":45,"locale":34,"overview":46,"categories":47,"services":51,"sort_order":30},295,"u6ibj1wgfivqtew8rbqt4h5g","Pega","pega","保険業界向けのAI駆動のカスタマーサービス、クレーム、アンダーライティング。","app",false,"2026-07-29T08:48:52.491Z","2026-07-29T08:53:00.383Z","2026-07-29T08:53:00.407Z","Pegasystemsは世界の大手保険会社向けに、AI駆動の意思決定とワークフロー自動化を提供しています。Pega Customer Service for Insuranceはオムニチャネル・エンゲージメントを提供し、Pega ClaimsはAI誘導型処理でクレームライフサイクル全体を合理化、Pega Underwritingは複雑なリスク評価ワークフローを自動化します。insureMOのMiddle Office機能と組み合わせることで、Pegaは保険会社が運用の卓越性を達成することを可能にします。",[48,49,50],"distribution-underwriting","claims","policy-admin",[],null,[54,77],{"id":55,"documentId":7,"name":56,"slug":9,"short_description":57,"long_description":58,"features":59,"use_cases":67,"functionality_overview":71,"tags":72,"app_url":29,"sort_order":30,"createdAt":73,"updatedAt":74,"publishedAt":75,"locale":76},347,"Pega Customer Service for Insurance","A next-generation customer engagement platform designed to provide consistent service interactions across all channels.","Pega Customer Service for Insurance is a cutting-edge customer engagement desktop tailored for digital policyholders. It offers omni-channel functionality that ensures consistent and up-to-date service interactions across all channels. The application provides intelligent service suggestions based on customer context and includes step-by-step guidance to create a personalized service experience. This solution aims to enhance customer satisfaction by delivering timely and relevant support throughout the customer journey.",[60,61,62,63,64,65,66],"Omni-channel communication","Customer 360-degree view","Automated marketing campaigns","Loyalty and rewards management","Self-service portal","Feedback and survey tools","Analytics and insights dashboard",[68,69,70],"An insurer can streamline operations by automating manual processes and reducing turnaround times.","A business user can configure and launch new products without IT dependency.","A customer can self-serve through digital channels, improving satisfaction and reducing operational costs.","Pega Customer Service provides a comprehensive platform that integrates omni-channel capabilities with intelligent service suggestions tailored to policyholder needs.",[26,27,28],"2026-03-15T13:08:38.939Z","2026-04-12T10:58:36.299Z","2026-04-12T10:58:36.306Z","en",{"id":78,"documentId":7,"name":79,"slug":9,"short_description":80,"long_description":81,"features":82,"use_cases":90,"functionality_overview":94,"tags":95,"app_url":29,"sort_order":30,"createdAt":96,"updatedAt":97,"publishedAt":98,"locale":99},808,"Servicio al cliente de Pega para seguros","Una plataforma de participación del cliente de próxima generación diseñada para proporcionar interacciones de servicio consistentes en todos los canales.","Pega Customer Service for Insurance es un escritorio de participación del cliente de vanguardia adaptado a los titulares de pólizas digitales. Ofrece funcionalidad omnicanal que garantiza interacciones de servicio consistentes y actualizadas en todos los canales. La aplicación proporciona sugerencias de servicio inteligentes basadas en el contexto del cliente e incluye guía paso a paso para crear una experiencia de servicio personalizada. Esta solución busca mejorar la satisfacción del cliente al ofrecer un soporte oportuno y relevante a lo largo del recorrido del cliente.",[83,84,85,86,87,88,89],"Comunicación omnicanal","Vista 360 grados del cliente","Campañas de marketing automatizadas","Gestión de lealtad y recompensas","Portal de autoservicio","Herramientas de encuestas y comentarios","Panel de analítica e información",[91,92,93],"Una aseguradora puede agilizar las operaciones automatizando procesos manuales y reduciendo los tiempos de respuesta.","Un usuario de negocio puede configurar y lanzar nuevos productos sin depender de TI.","Un cliente puede utilizar el autoservicio a través de canales digitales, mejorando la satisfacción y reduciendo los costos operativos.","Pega Customer Service proporciona una plataforma integral que combina capacidades omnicanal con sugerencias de servicio inteligentes adaptadas a las necesidades de los titulares de pólizas.",[26,27,28],"2026-08-13T08:45:56.247Z","2026-08-13T09:53:57.849Z","2026-08-13T09:53:57.874Z","es",{"pagination":101},{"page":102,"pageSize":103,"pageCount":102,"total":102},1,25]