In this episode of Create & Connect, George Kesselman hosts Rajat Sharma (CRO, InsureMO) and Pauline Sim (Head of Strategy & Transformation, United Overseas Insurance).
Together, they unpack what digital transformation in insurance really means — beyond buzzwords — and how UOI is evolving to meet modern customer expectations.
They explore:
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How insurers can balance technology and human touch through hybrid distribution
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Why data, agility, and culture are at the heart of transformation
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The shift from monolithic core systems to API-first, modular architecture
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The role of partnerships and embedded insurance in shaping the next decade
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How AI and automation will reshape customer journeys and organizational culture
Rajat and Pauline also share lessons on leadership, transformation culture, and what it takes to modernize an insurer from within.