InsureMO, the global Insurance Middle Office platform, and Nexacore Solutions, a specialist in TPA administration, claims network and logistics management, have announced a regional partnership that gives insurers, telcos, and electronics retailers the ability to launch fully digital, AI-enabled device protection and extended warranty programs with unprecedented speed and control.
This partnership brings together two complementary engines of execution: Nexacore—operating Device Protection and Extended warranty programs in APAC and managing thousands of device repairs and replacements monthly across multiple markets—and InsureMO, which powers over 5000 insurance products globally through its API-based middleware that connects carriers, distributors, and service providers. The result is a single, ready-to-deploy ecosystem that handles everything from quote, bind, and policy issuance to AI-based claim validation, real-time repair tracking, and customer communication.
Customer Problem
Most device protection and warranty programs today are slowed by fragmented claims systems, ungoverned integrations, and disjointed customer service operations. Retailers and telcos struggle to deliver warranty experiences that match the speed of device replacement expectations. Insurers face high administration costs, while TPAs are constrained by legacy processes. Customers experience friction at every step—from filing claims to receiving replacements.
The InsureMO–Nexacore Solution
With this new joint capability, insurers and their partners can roll out protection and extended warranty programs that operate at the same velocity as e-commerce platforms.
The platform enables:
• AI-Driven Auto-Decisioning: Claim validation in seconds, powered by predictive models and fraud detection.
• Real-Time Repair and Replacement Tracking: Visibility across logistics, inventory, and partner networks.
• Instant Embedded Distribution: APIs that embed protection plans at point-of-sale for telcos, OEMs, and retailers.
• Automated Settlement and Billing: Straight-through processing from claim approval to supplier payment.
• Customer Experience Elevation: Digital-first interfaces and proactive alerts that improve NPS and retention.
Together, Nexacore handles the physical fulfillment—repairs, logistics, and customer service—while InsureMO orchestrates digital workflows, data exchange, and compliance across all stakeholders. The integration reduces operational overheads by up to 30% and compresses go-to-market timelines from six months to six weeks.
Vision
“Our clients don’t want more software—they want working ecosystems,” said Rajat Sharma, Chief Revenue Officer, InsureMO. “This partnership fuses InsureMO’s middleware and API fabric with Nexacore’s on-ground repair and logistics network. The outcome is an end-to-end program that can be switched on regionally—complete with distribution, claims, fulfillment, and analytics—ready to scale from Malaysia to the UAE.”
Brett Hawgood, Chief Strategy Officer, Nexacore Solutions, added, “Most device protection programs end at claims; we deliver the customer’s actual experience—the repair, the swap, the communication. Integrating this with InsureMO’s connectivity layer means our clients can now run high-volume, compliant, cross-market programs while maintaining speed, control, and customer trust.”
Market Rollout
The partnership will first activate through existing insurer and retail networks in:
• UAE and India (November 2025) – Focused on telcos and insurers digitizing extended warranty portfolios.
• Australia, New Zealand, Singapore, Malaysia (December 2025) – Expansion through distribution partners and InsureMO ecosystem clients.
Joint partner communications and updates will be shared through the InsureMO, Nexacore, and EIP LinkedIn channels.
Outcome
For insurers: faster deployment of device protection lines with ready-built fulfillment.
For retailers and telcos: full control of warranty operations without legacy friction.
For customers: instant resolutions, transparent repair journeys, and higher satisfaction.
This partnership doesn’t just digitize warranties—it industrializes the process of turning protection programs into scalable, revenue-generating customer experiences.
About Nexacore Solutions
Nexacore Solutions Pte Ltd provides TPA administration, claims network, logistics management, and customer experience delivery for device protection and extended warranty programs. With active operations in multiple countries, Nexacore manages the full claim-to-repair lifecycle, including FNOL, diagnostics, logistics, and replacement.
About InsureMO
InsureMO (Insurance Middle Office) is the world’s leading insurance middleware platform, enabling rapid product launches and ecosystem connectivity for insurers, brokers, MGAs, and distribution partners across 50+ markets. It supports over 5,000 insurance products and billions of API calls monthly.